Customer Care Award 2021
One of the things about being a student at Online Trading Academy is knowing that you are never alone on your financial education journey. This is evidenced by the commitment of our award-winning Customer Care team, who is a five-time winner of the Best Customer Service award presented by Live HelpNow! Chat service. OTA was just awarded with its 5th annual win, which recognizes the top 100 customer service providers using 12 novel metrics from 50 different criteria.
Live Chat has become an invaluable communication tool, especially during recent years. Students have shared their experiences in the post-chat surveys and we couldn’t be more delighted with the feedback!
- Everyone I have interacted with has been amazing! Great Team!!!
- As a new student, this was the first time I used the chat support. The agent answered my questions and concerns quickly, responsibly, and professionally and made this process very easy. Thank you OTA.
- I was able to get back into CliK within 2 minutes!! That was fast help!
- Never had a bad experience - always on top of the problem, very helpful and efficient.
- Always happy dealing with your agents. I can't recall ever thinking gosh this is difficult - they always seem to be knowledgeable and efficient. Kudos!
We truly appreciate all the feedback and strive to make it right when we come up short. OTA’s education team is there to help you every step of the way!